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Learn how the Master Content Model delivers the framework to future proof content across an ever-evolving and expanding content ecosystem, including conversational UIs, like Chatbots, automated content interactions, and rich interactive content experiences.
Content is at the heart of every customer interaction, and it is consumed across a multitude of channels, platforms and interactive formats. Learn about Content Convergence, what it is...
[A]'s director of strategic services Alan J. Porter offers marketers strategies for enabling intelligent content to drive contextually relevant and easily discoverable content resulting...
Plan an effective content marketing strategy for 2018; start with [A]’s top 8 resources for building intelligent content systems. Learn how to prepare your content for use in chatbots, AI...
Read "We Are the Content Convergence," an article by [A]'s Director of Strategic Services, Alan J. Porter, examining the convergence of Technical Communications, Marketing Communications,...
An interview with Information Energy 2018 Speaker Cruce Saunders conducted by tcworld editor, Helena Maier
The explosion of chatbot applications and machine learning provides a new approach to real-time, personalized customer experiences. Chatbots are the ultimate culmination of the universal...